The Unclaimed Benefit Campaign was developed by the Middlesbrough Financial Inclusion Group (FIG) and funded by Middlesbrough Council to help residents understand and access the financial support available to them. Through free, personalised advice, the project supported people to check their benefit entitlement, complete applications, resolve problems with existing claims and challenge decisions through the appeals process

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To make support as accessible as possible, the campaign delivered outreach sessions in community venues across Middlesbrough, taking advice services directly into neighbourhoods where they were needed most. Working alongside a wide range of partners, the project also connected residents with additional sources of support, including debt advice, affordable credit, energy efficiency guidance, health services and other community-based assistance.

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As a delivery partner, Actes Trust played an important role in promoting the campaign, supporting its development and evidencing the difference it made to local people and communities.​​​